{"id":2783,"date":"2016-09-23T09:00:36","date_gmt":"2016-09-23T07:00:36","guid":{"rendered":"https:\/\/www.pagesjaunesmonaco.com\/blog\/?p=2783"},"modified":"2016-09-26T09:31:08","modified_gmt":"2016-09-26T07:31:08","slug":"monaco-welcome-certified-cam","status":"publish","type":"post","link":"https:\/\/annuaire-monaco.mc\/news-monaco\/monaco-welcome-certified-cam\/","title":{"rendered":"Monaco Welcome Certified pour la CAM"},"content":{"rendered":"<p style=\"text-align: justify;\"><em>La Compagnie des Autobus de Monaco (CAM) a obtenu le Label \u00ab Monaco Welcome\u00a0Certified \u00bb, r\u00e9compensant ainsi la qualit\u00e9 de l\u2019accueil r\u00e9serv\u00e9 aux clients \u00e0 bord des\u00a0v\u00e9hicules et en agence.<\/em><\/p>\n<p style=\"text-align: justify;\">Cette labellisation est le fruit d\u2019une volont\u00e9 commune de la CAM et du Gouvernement\u00a0Princier d\u2019am\u00e9liorer la qualit\u00e9 de l\u2019accueil en mettant le r\u00e9seau d\u2019autobus de la\u00a0Principaut\u00e9 \u00e0 l\u2019\u00e9preuve de clients-myst\u00e8res.\u00a0La d\u00e9marche de labellisation \u00e9tant une d\u00e9marche volontaire, la CAM a dans un premier\u00a0temps sensibilis\u00e9 l\u2019ensemble de ses \u00e9quipes sur l\u2019importance de l\u2019accueil sur ses lignes et\u00a0en agence, puis a compl\u00e9t\u00e9 un questionnaire d\u2019auto-\u00e9valuation sp\u00e9cifique \u00e0 son activit\u00e9.\u00a0Eligible \u00e0 l\u2019issue de cette auto-\u00e9valuation, la CAM a fait l\u2019objet de plusieurs visites de\u00a0clients-myst\u00e8res, qui se sont d\u00e9roul\u00e9es tant \u00e0 l\u2019agence commerciale situ\u00e9e au 3 avenue\u00a0Pr\u00e9sident J.F Kennedy que sur les 6 lignes du r\u00e9seau sillonnant la Principaut\u00e9, \u00e9tant\u00a0pr\u00e9cis\u00e9 que ces visites sont r\u00e9alis\u00e9es par un institut fran\u00e7ais ind\u00e9pendant sp\u00e9cialis\u00e9 en la\u00a0mati\u00e8re.\u00a0Lors de ces visites, le client-myst\u00e8re s\u2019est attach\u00e9 \u00e0 \u00e9valuer la qualit\u00e9 de l\u2019accueil r\u00e9serv\u00e9\u00a0par le chauffeur et sa capacit\u00e9 \u00e0 se faire comprendre par une client\u00e8le non-francophone,\u00a0mais aussi la propret\u00e9 et le bon \u00e9tat g\u00e9n\u00e9ral des bus, des arr\u00eats de bus et des locaux de\u00a0l\u2019agence commerciale, et du bon fonctionnement des distributeurs automatiques.<\/p>\n<p style=\"text-align: justify;\">Les r\u00e9sultats obtenus lors de ces visites-myst\u00e8res ont permis \u00e0 la Compagnie des\u00a0Autobus de Monaco de se voir d\u00e9cerner le Label Monaco Welcome Certified, pour une\u00a0dur\u00e9e de trois ans, sachant qu\u2019une visite de contr\u00f4le et de suivi sera programm\u00e9e dans\u00a0une dizaine de mois.<\/p>\n","protected":false},"excerpt":{"rendered":"La Compagnie des Autobus de Monaco (CAM) a obtenu le Label \u00ab Monaco Welcome\u00a0Certified \u00bb, r\u00e9compensant ainsi la qualit\u00e9 de l\u2019accueil r\u00e9serv\u00e9 aux clients \u00e0 bord des\u00a0v\u00e9hicules et en agence. Cette labellisation est le fruit d\u2019une volont\u00e9 commune de la CAM et du Gouvernement\u00a0Princier d\u2019am\u00e9liorer la qualit\u00e9 de l\u2019accueil en mettant le r\u00e9seau d\u2019autobus de [&hellip;]","protected":false},"author":3,"featured_media":2784,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[666,1535,1536,12,24,53],"class_list":["post-2783","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-monaco","tag-cam","tag-compagnie-de-autobus-de-monaco","tag-label","tag-monaco","tag-monte-carlo","tag-principaute"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Monaco Welcome Certified pour la CAM<\/title>\n<meta name=\"description\" content=\"La Compagnie des Autobus de Monaco (CAM) a obtenu le Label \u00ab Monaco Welcome Certified \u00bb, r\u00e9compensant ainsi la qualit\u00e9 de l\u2019accueil !\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/annuaire-monaco.mc\/news-monaco\/monaco-welcome-certified-cam\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Monaco Welcome Certified pour la CAM\" \/>\n<meta property=\"og:description\" content=\"La Compagnie des Autobus de Monaco (CAM) a obtenu le Label \u00ab Monaco Welcome Certified \u00bb, r\u00e9compensant ainsi la qualit\u00e9 de l\u2019accueil !\" \/>\n<meta property=\"og:url\" content=\"https:\/\/annuaire-monaco.mc\/news-monaco\/monaco-welcome-certified-cam\/\" \/>\n<meta property=\"og:site_name\" content=\"Pages Jaunes Monaco - 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