{"id":3796,"date":"2017-04-12T17:07:42","date_gmt":"2017-04-12T15:07:42","guid":{"rendered":"https:\/\/www.pagesjaunesmonaco.com\/blog\/?p=3796"},"modified":"2017-04-12T17:12:37","modified_gmt":"2017-04-12T15:12:37","slug":"parkings-publics-de-91-dusagers-satisfaits","status":"publish","type":"post","link":"https:\/\/annuaire-monaco.mc\/news-monaco\/parkings-publics-de-91-dusagers-satisfaits\/","title":{"rendered":"Parkings Publics : + de 91 % d\u2019usagers satisfaits"},"content":{"rendered":"<p style=\"text-align: justify;\"><span style=\"color: #000000;\">Pour mieux cerner la perception, les besoins et les attentes de ses clients, le Service des Parkings Publics a men\u00e9 une enqu\u00eate de satisfaction fin 2016. Un questionnaire en 31 points a \u00e9t\u00e9 adress\u00e9 \u00e0 un \u00e9chantillon d&rsquo;abonn\u00e9s et Eric Sciamanna, Chef de Service, se r\u00e9jouit des r\u00e9sultats : \u00ab Plus de 2000 personnes ont r\u00e9pondu au questionnaire et les r\u00e9sultats, tr\u00e8s satisfaisants, sont quasi identiques \u00e0 ceux obtenus lors de notre campagne de 2010\/2011 \u00bb.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\">Le questionnaire abordait 4 grands th\u00e8mes :\u00a0\uf0d8 les infrastructures et leur exploitation : s\u00e9curit\u00e9, propret\u00e9 et ambiance\uf0d8 la qualit\u00e9 de service, notamment au travers du personnel, des mat\u00e9riels et de l\u2019accueil\uf0d8 l&rsquo;offre de stationnement concr\u00e9tis\u00e9e par les tarifs, les types d\u2019abonnement et l&rsquo;offre self-service\uf0d8 le profil des abonn\u00e9s permettant de fournir un service adapt\u00e9 en mesurant l&rsquo;\u00e9volution des besoins.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\">Les r\u00e9sultats montrent un indice g\u00e9n\u00e9ral de satisfaction en progression sur les grandes missions du Service que sont la s\u00e9curit\u00e9 (96,7 %) et la comp\u00e9tence (89 %), sur la signalisation et l&rsquo;ambiance (respectivement plus de 89 et 80 points d&rsquo;indice favorables). La courtoisie et la propret\u00e9 restent \u00e9galement \u00e0 des niveaux de satisfaction tr\u00e8s \u00e9lev\u00e9s (91,9 et 94,4 de points d\u2019indice favorables).\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\">Pour rappel, le Service des Parkings Publics, attach\u00e9 au D\u00e9partement de l\u2019Equipement, de l\u2019Environnement et de l\u2019Urbanisme, a \u00e9t\u00e9 cr\u00e9\u00e9 en 1998. Premier Service de l&rsquo;Etat Mon\u00e9gasque \u00e0 obtenir la double certification ISO 9001 et 14001, il g\u00e8re 45 parcs de stationnement publics avec plus de 17.000 abonn\u00e9s r\u00e9sidentiels ou travail. En prenant en compte les d\u00e9tenteurs de la c\u00e9l\u00e8bre carte Multiparc, plus de 45.000 usagers poss\u00e8dent une carte \u00ab Monaco Parkings \u00bb.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\">Au-del\u00e0 du stationnement, ce Service est conscient du r\u00f4le qui est le sien face aux d\u00e9fis du trafic urbain et du d\u00e9veloppement durable. Il s&rsquo;est ainsi largement impliqu\u00e9 dans le co-voiturage et propose une offre \u00ab Parking \u2013 bus gratuits \u00bb pour les abonn\u00e9s r\u00e9sidentiels ainsi que des remises pour les usagers utilisant peu souvent leur v\u00e9hicule.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\"><i>\u00ab La qualit\u00e9 de vie s\u2019inscrit dans les priorit\u00e9s du Gouvernement Princier et je me r\u00e9jouis des r\u00e9sultats de l\u2019enqu\u00eate de satisfaction conduite aupr\u00e8s des abonn\u00e9s Monaco Parkings <\/i>\u00bb souligne Marie-Pierre Gramaglia, Conseiller de Gouvernement &#8211; Ministre de l&rsquo;\u00c9quipement, de l&rsquo;Environnement et de l&rsquo;Urbanisme. Elle ajoute : \u00abD<i>ans la d\u00e9marche collective en faveur d\u2019un d\u00e9veloppement durable de notre pays<\/i>, <i>les questions de mobilit\u00e9 prennent de plus en plus d\u2019importance. Les Parkings Publics, avec l&rsquo;objectif de d\u00e9velopper une offre de service globale pour les r\u00e9sidents, ceux qui viennent travailler ou visiter la Principaut\u00e9, sont au coeur de ce dispositif \u00bb.\u00a0<\/i><\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\"><i>&#8211; &#8211; &#8211;\u00a0<\/i><\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\">A noter, par ailleurs, la r\u00e9ouverture r\u00e9cente du Parking Quai Antoine 1er, apr\u00e8s plusieurs semaines de travaux.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\">Plus d&rsquo;infos : <a style=\"color: #000000;\" href=\"http:\/\/www.monaco-parkings.mc\/home\/\">www.monaco-parkings.mc\/home\/<\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"Pour mieux cerner la perception, les besoins et les attentes de ses clients, le Service des Parkings Publics a men\u00e9 une enqu\u00eate de satisfaction fin 2016. Un questionnaire en 31 points a \u00e9t\u00e9 adress\u00e9 \u00e0 un \u00e9chantillon d&rsquo;abonn\u00e9s et Eric Sciamanna, Chef de Service, se r\u00e9jouit des r\u00e9sultats : \u00ab Plus de 2000 personnes ont [&hellip;]","protected":false},"author":8,"featured_media":3802,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[12,2050,2051],"class_list":["post-3796","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-monaco","tag-monaco","tag-parkings-publics","tag-usagers-satisfaits"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Parkings Publics : + de 91 % d\u2019usagers satisfaits<\/title>\n<meta name=\"description\" content=\"Pour mieux cerner la perception, les besoins et les attentes de ses clients, le Service des Parkings Publics a men\u00e9 une enqu\u00eate de satisfaction fin 2016.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/annuaire-monaco.mc\/news-monaco\/parkings-publics-de-91-dusagers-satisfaits\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Parkings Publics : + de 91 % d\u2019usagers satisfaits\" \/>\n<meta property=\"og:description\" content=\"Pour mieux cerner la perception, les besoins et les attentes de ses clients, le Service des Parkings Publics a men\u00e9 une enqu\u00eate de satisfaction fin 2016.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/annuaire-monaco.mc\/news-monaco\/parkings-publics-de-91-dusagers-satisfaits\/\" \/>\n<meta property=\"og:site_name\" content=\"Pages Jaunes Monaco - 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